Exactal is pleased to announce the completion of its installation of a worldwide support system through its new IP based PABX. Customers seeking sales or technical support outside normal office hours for their local Exactal office are now able to be put through to any of the other offices around the world at no additional charge. Being able to access any of the offices in Australia, New Zealand or the UK will provides 19 hours support coverage to Exactal’s continually expanding customer base.
As a further commitment by Exactal to its new role as direct sales for the product in Australia, the company has now established a 1300 number to reduce the cost for prospective and existing customers wishing to make sales or support enquires. By dialling 1300 006 222 Australian customers will be able to gain access to Exactal regardless of their geographical location for the cost of a local call.
Mr Mark Kefford, Exactal CEO & Founder, commented "Since taking over the direct sales of CostX for Australia in June, Exactal has been working to improve its accessibility and our capability to support our continually expanding customer base. The new 1300 number will improve access in Australia and the new internationally connected PABX system will improve support for all our worldwide clients and resellers".
As part of these enhancements, Exactal’s contact numbers have now also changed as follows:
Australia
Phone: 1300 006 222 or +61 (0) 7 3300 6222
Fax: +61 (0) 7 3300 6333
New Zealand
Phone: +64 (0) 9 309 2026
Fax: +64 (0) 9 309 2027
United Kingdom
Phone: +44 (0) 191 267 7342
Fax: +44 (0) 191 229 0591
Exactal is committed to providing the highest level of sales and technical support to its growing customer base and will continue to expand its support capabilities to ensure it meets this goal.
About Exactal
Established in Brisbane, Australia in 2003 to develop software specifically for the quantity surveying and estimating market, Exactal has continued to expand its worldwide presence and now has offices in the UK and NZ and sales and channel partner support across much of the globe. Its main product line, CostX® provides a unique integration between the cost estimates and the elements on the CAD drawings that the estimate represents. This unique approach allows fast revisions of drawings to be easily handled and eliminates traditional scope creep in construction projects.
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